This Privacy Policy describes how MyFlashFileBD collects, uses, and protects the personal data of visitors and customers when you visit or use our website at https://myflashfilebd.com/ and any related services.
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: contact@myflashfilebd.com
Phone: +880 1409025472
Address: Savar, Dhaka, Bangladesh
1. Data We Collect
We may collect and process the following categories of personal data:
Contact information: Name, email address, phone number, postal address — for orders, shipping, customer support, etc.
Order information: Details related to orders you place on the Website (e.g., products, billing/shipping address, payment-related info, though we do not store sensitive payment data ourselves unless explicitly stated).
Usage data & technical data: Information automatically collected when you visit our Website — such as IP address, browser type, device type, pages viewed, referrer URL, time and date of access, and other diagnostic or usage data.
Cookies & tracking data: We may use cookies or similar technologies to track your activity on the Website, to remember your preferences, to provide functionality, and possibly to analyse usage or for marketing.
If we collect any additional types of data (e.g., user-generated content, user reviews, or other data), we will specify those on this page or in a supplementary notice.
2. How We Collect Data
Directly from you — when you voluntarily provide data (e.g, placing an order, contacting us, subscribing, registering).
Automatically — when you browse or interact with our Website (via cookies, server logs, analytics, etc.).
From third-party services — if you use third-party payment providers, shipping partners, or other services integrated into our Website, we may receive certain data from those services (subject to their own privacy practices).
3. Purpose & Legal Basis for Processing
We process your personal data for one or more of the following purposes:
To provide and manage orders, shipping, billing, and customer support.
To communicate with you (e.g., order confirmations, updates, support requests).
To improve and personalise your user experience on the Website (e.g, remembering preferences, site functionality).
To monitor and analyse usage of the Website to improve performance, content, and services (analytics, troubleshooting, diagnostics).
For legal, compliance, and fraud prevention purposes, if required.
Where applicable, the legal basis for processing includes: consent (if you opt-in), performance of a contract (e.g., fulfilling an order), and our legitimate interests (e.g., improving service, security, analytics), provided such interests do not override your rights.
4. Data Sharing & Disclosure
We may share your personal data with:
Service providers and third-party partners: For example, payment processors, shipping companies, hosting providers, analytics providers — but only to the extent necessary for them to provide their services.
Legal or regulatory authorities: If required by law, subpoena, or to protect rights, property, or safety.
Affiliated entities: If MyFlashFileBD is part of a group of companies or merges with another company, user data may be transferred — we will notify you if that happens.
We will not sell or rent your personal data to third parties for marketing or other purposes outside those described above.
If we transfer data outside of your country (e.g, cross-border transfers), we will ensure appropriate safeguards are in place.
5. Data Retention
We will retain your personal data only as long as necessary:
To provide the services you request (e.g, complete orders, provide support).
To comply with legal, accounting, or reporting obligations.
For legitimate business purposes (e.g, fraud prevention, analytics), provided that such purposes do not conflict with your rights.
When data is no longer needed, we will delete, anonymise, or securely store it as required.
6. Your Rights (if applicable under law)
Depending on your location and applicable data protection laws (e.g, GDPR), you may have certain rights regarding your personal data, including:
The right to access the data we hold about you.
The right to correct or update your data.
The right to request erasure (“right to be forgotten”).
The right to restrict or object to processing.
The right to data portability (receive your data in machine-readable format).
If processing is based on consent, the right to withdraw consent at any time.
The right to complain to a supervisory authority.
If you wish to exercise any of these rights, please contact us using the contact details above.
7. Cookies & Tracking Technologies
We may use cookies or similar tracking technologies for the following purposes:
Essential cookies to enable core Website functionality (e.g, cart, login, session).
Performance/analytics cookies to help us understand how users use our Website and improve it.
(Optional) Marketing or preference cookies — with user consent if required by applicable law.
You may be able to block or disable cookies via your browser settings; however, disabling some cookies may affect Website functionality.
If we use any third-party analytics or advertising tools (e.g, Google Analytics), their own cookies or data-collection practices may apply, and you should review their policies as well.
8. Data Security
We take reasonable steps to protect your personal data from unauthorized access, disclosure, or destruction. These steps may include secure server infrastructure, encryption, access controls, and best practices aligned with industry standards. However, no data transmission or storage over the internet can be guaranteed to be 100% secure — you acknowledge this by using our Website.
9. Third-Party Links
Our Website may contain links to external websites or third-party services. This Privacy Policy applies only to data collected by us. Once you leave our Website (e.g. via a link), we encourage you to read the privacy policy of the external site.
10. Children’s Data
Our Website is not intended for children under the age of 13 (or the age required by local law). We do not knowingly collect personal data from children under that age. If you believe we have collected such data inadvertently, please contact us and we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time (e.g, when we introduce new features, modify data practices, or in response to legal developments). We will post the updated version on this page and update the “Last updated” date. Any significant changes will be communicated conspicuously on the Website, and — if required by law — we may seek your consent again.
12. Contact & Complaints
If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal data — or if you wish to exercise your data-subject rights — please contact us at:
Phone: +880 1409025472
Address: Savar, Dhaka, Bangladesh
If you are located in a jurisdiction with a supervisory authority (e.g,. within the EEA under GDPR), you also have the right to complain with the relevant authority.
By using our Website, you acknowledge that you have read and understood this Privacy Policy, and consent to our data practices as described.